Order Processing Time

• On average, orders are processed within 3 business days after confirmation.

• Processing times may vary depending on product availability, public holidays, and supplier conditions.

• If your order includes a pre-order item, processing will begin only after the official release date. For orders containing multiple pre-order items with different dates, the entire order will be processed and shipped together once the latest release item becomes available.

Shipping Time

• Standard Shipping: Typically takes 7–14 business days.

• Express Shipping: Typically takes 3–7 business days.

• Please note that delivery schedules may be subject to change due to destination customs clearance, inspections, or local courier delays.

• It usually takes 2–3 business days for tracking information to update on the carrier's website after your tracking number is issued. If your tracking details do not update after 3 business days, please contact us at yjkim@timnheidi.com.

Customs & Import Taxes

• All international shipments may be subject to customs duties and taxes, which are the sole responsibility of the buyer. By placing an order, you agree to the following terms:

• Packages may incur customs fees according to the regulations of the destination country. These charges are not included in the product price or shipping fee and must be paid by the recipient.

• If a package is destroyed by customs due to unpaid duties or non-compliance, we cannot recover the items or provide a refund.

Split Shipping

• To ensure your items arrive safely and to prevent any damage during transit, your order may be divided and shipped in multiple packages.

Combined Shipping

• Upon request, multiple separate orders can be combined and shipped together in a single package. (Please contact our customer support team for assistance.)